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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Return and Refund Policy 

Return Eligibility

  • Returns are accepted within 30 days of delivery for items that are unused, in their original condition, and in the original packaging.

  • Certain items may not be eligible for return due to hygiene, safety, or supplier restrictions.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

  • We will arrange a replacement or refund at no additional cost.

Change of Mind Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.

  • Original shipping charges are non-refundable.

Refund Processing

  • Once the returned item is received and inspected, refunds will be processed to the original payment method within 5–10 business days.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

How to Start a Return

  • Contact our customer support team with your order number and reason for the return.

  • We will provide return instructions and the appropriate return address.

Non-Returnable Items

  • Personalized products, clearance items, gift cards, and certain health or personal-use items may not be eligible for return unless defective.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.

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